Caribbean Airlines offers passengers the convenience of online check-in starting 24 hours before the scheduled departure time and closing 3 hours prior to departure. This service is available for both domestic and international flights and can be accessed through the airline’s official website or the Caribbean Airlines mobile app. To begin the online check-in process, travelers need to enter their booking reference number, e-ticket number, or Caribbean Miles number. Once verified, they can select or modify seats, add baggage, and receive a digital boarding pass which can be downloaded, printed, or sent to an email.
Passengers who complete online check-in are still required to drop off checked luggage at the airport at least 2 hours before domestic flights and 3 hours before international flights. For those without checked bags, it is advised to arrive at the boarding gate well ahead of the final boarding call. The mobile check-in feature, available through the Caribbean Airlines app, offers identical functions to the website, ensuring flexibility and ease of use for travelers on the go. The app also stores boarding passes and sends real-time updates regarding flights, boarding gates, and any changes to the itinerary.
Certain exceptions apply where online check-in is not permitted. Travelers flying on codeshare flights, those with pets, unaccompanied minors, passengers requiring special assistance, or those with certain visa or documentation requirements must check in directly at the airport counter. In such cases, check-in counters generally open 3 hours prior to departure and close 1 hour before the scheduled departure. Airport kiosks are also available at select locations, allowing passengers to print their boarding passes and baggage tags.
To ensure smooth processing at the airport, Caribbean Airlines recommends that all passengers reach the airport well in advance. For international flights, the suggested arrival time is 3 hours before departure, while domestic passengers should arrive at least 2 hours early. Failure to comply with these timelines may result in denied boarding, particularly during peak travel periods.
Passengers who experience issues with online or mobile check-in can contact Caribbean Airlines’ customer support at +1-866-551-1186. The customer service team can assist with technical problems, booking validation, and travel document verification. This toll-free number is an essential resource for those needing assistance in real-time, especially if encountering last-minute difficulties or changes to travel plans.
In conclusion, Caribbean Airlines supports online and mobile check-in between 24 and 3 hours before flight time. It is a reliable and efficient option for most travelers, allowing for early seat selection and faster processing at the airport. Exceptions apply for certain categories of passengers who must check in at the airport. Customer assistance is available through the support line at +1-866-551-1186, ensuring all passengers have the support needed for a smooth check-in experience.