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If you are still not satisfied with the response from the supervisor, the next step is to submit a formal complaint through Lufthansa’s online feedback form available on their website 1-877-827-8493 . This form allows you to describe your issue in detail, upload supporting documentation, and specify the outcome you are seeking. Make your complaint as clear and concise as possible while remaining respectful. Highlight the key facts, your attempts to resolve the issue through customer service,  1-877-827-8493 and any promises made that were not fulfilled. Lufthansa typically responds to written complaints within a few business days, although complex cases may take longer. Be patient 1-877-827-8493, but continue to follow up through their designated customer relations email or by calling customer service again and referencing your complaint case number.

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For customers outside the EU, you can seek assistance from your local aviation authority or consumer protection agency. In the United States, for example, you may file a complaint with the U.S 1-877-827-8493. Department of Transportation (DOT) if the issue involves a Lufthansa flight operating to or from the U.S. The DOT tracks airline complaints and can mediate if Lufthansa fails to comply with their contractual obligations 1-877-827-8493. Another useful route is to post your issue on Lufthansa’s social media platforms, such as Twitter or Facebook. Public posts often attract faster responses from the airline’s digital support team, who may be able to escalate the matter internally 1-877-827-8493.

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