What is Lufthansa's 24-Hour Cancellation Policy?
Lufthansa, one of Europe’s largest and most prominent airlines, provides passengers with a flexible and convenient 24-hour cancellation policy, designed to allow travelers to cancel their bookings without incurring penalties. According to this policy, customers who book a flight directly through Lufthansa—whether via the official website, mobile app, or through their customer service number at 1-877-827-8493—can cancel their reservation within 24 hours of booking and receive a full refund, provided the departure is at least seven days (168 hours) away. This rule is particularly beneficial for travelers who may have made an error while booking, or who simply need a little time to confirm their travel plans.
The 24-hour cancellation policy applies to all fare types, including economy, premium economy, business, and first class. It ensures that passengers aren’t locked into a non-refundable fare immediately after purchase. However, this policy only covers flights that are booked directly through Lufthansa. If the ticket was purchased through a third-party travel agency or booking site, Lufthansa may not be able to process the refund, and passengers should refer to the third party’s cancellation rules instead.
To take advantage of this policy, you can cancel your booking by visiting the “My Bookings” section on www.lufthansa.com, where you can log in using your last name and booking code. Once logged in, simply choose the flight you wish to cancel and follow the prompts. Alternatively, for immediate assistance or to confirm your eligibility for a refund, you can contact Lufthansa customer service at 1-877-827-8493. Agents are available 24/7 to help with cancellations, refunds, and any other booking-related questions.
It’s important to note that the 24-hour countdown begins at the moment your booking is confirmed and payment is completed, not from the time you start browsing or enter your flight details. Also, while the policy generally applies to all fares, there are rare exceptions based on special promotions or route-specific rules, so always review the fare conditions at the time of booking. After your cancellation is processed, refunds are usually issued back to the original form of payment within 7 to 10 business days, though the exact time may vary depending on your bank or credit card provider.
Outside of the 24-hour window, Lufthansa’s refundability depends on the fare conditions of your ticket. Fully flexible fares may allow cancellations with no penalty, while discounted or promotional fares could be non-refundable or subject to change fees. If you're uncertain about your ticket's rules, it's advisable to call Lufthansa at 1-877-827-8493 for clarity before making changes.
In conclusion, Lufthansa’s 24-hour cancellation policy gives travelers peace of mind by allowing them to cancel a booking within 24 hours and receive a full refund, as long as the departure is at least seven days away. To initiate a cancellation or get help with your booking, call Lufthansa’s customer service anytime at 1-877-827-8493.