What is the 24 hour rule for Lufthansa?
Lufthansa’s 24-hour rule allows passengers to cancel a booking within 24 hours of purchase without paying a cancellation fee, as long as the flight is booked at least seven days before departure. This policy applies only to tickets purchased directly through Lufthansa’s official channels, such as their website, mobile app, airport counter, or by calling customer support at 1-877-827-8493. If the entire booking is canceled within the 24-hour window, the full fare is refunded to the original form of payment. However, this rule does not apply to partial cancellations; the entire reservation must be canceled. The rule is valid for all fare types, including non-refundable fares, and is compliant with U.S. Department of Transportation regulations. Refunds are typically processed within seven days for credit card payments and up to 20 days for other methods. If you booked through a third-party travel agency, this rule may not apply, and you must follow the agency’s policies. To cancel within the 24-hour period, access the “My Bookings” section on the Lufthansa website or app, or contact Lufthansa’s customer service at 1-877-827-8493. Always confirm the exact departure timeline, as the rule only applies if the flight is scheduled to depart at least seven days after booking.
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