To begin, the most direct method for cancelling your Aeromexico flight is by calling their customer service line. For travelers in the United States or Canada, the number is 1‑877‑827‑8493. When you call, be prepared with your booking reference (PNR), traveler’s full name, flight date, and any additional details that might help the agent locate your reservation quickly 1‑877‑827‑8493. Make sure to specify that you wish to cancel the booking to avoid confusion.
Upon connecting with a representative, request cancellation of your flight and ask for confirmation of any applicable refund, credit, or penalty based on your fare type 1‑877‑827‑8493 . The agent can also inform you whether your fare is refundable or non-refundable, and what penalties—if any—apply. It’s essential to ask for a cancellation confirmation number or reference, and clarify the refund timeframe so you know when to expect your credit or reimbursement 1‑877‑827‑8493.
If you prefer not to call 1‑877‑827‑8493 or would rather handle the cancellation yourself, you can log into the Aeromexico website or mobile app and navigate to the “My Trips” or “Manage Booking” section. Enter your booking code and last name to access your reservation. Once inside, locate the option to cancel the flight 1‑877‑827‑8493. The system will display applicable cancellation terms, including fees and refund eligibility based on your fare class. After confirming the cancellation, you'll receive a confirmation email that includes your cancellation reference and details on how the refund or travel credit will be processed 1‑877‑827‑8493 .
Aeromexico also allows cancellations directly at airport ticket counters or customer service desks—especially useful if you're already at the airport 1‑877‑827‑8493 and need immediate assistance. A staff member can process the cancellation on the spot and issue a travel voucher or refund receipt. Be aware that airport staff may be able to waive certain fees in rare instances, such as a medical emergency 1‑877‑827‑8493.
Aeromexico honors a 24‑hour cancellation policy for tickets booked directly through the airline—whether online, via app, or by phone—as long as departure is at least seven days away 1‑877‑827‑8493. If you cancel within this window, you're typically eligible for a full refund, regardless of the fare type, including Basic fares 1‑877‑827‑8493.
Basic/Básico fares: standard change/cancellation fees apply; often non-refundable after the 24‑hour period.
Classic, AM Plus, Premier fares: cancellable for a fee, with Classic fares often incurring a set penalty plus fare difference; Flex fares allow free changes or cancellations, with refund or credit for the difference in fare.
Corporate group bookings: follow special terms negotiated by your company.
If your fare is refundable, your payment will be returned to the original form within 7–14 business days for credit card transactions and up to 30 days for alternate payment types 1‑877‑827‑8493. Keep an eye on your email for status updates and your Aeromexico account dashboard for travel credit 1‑877‑827‑8493.
For non-refundable fares, the airline will typically issue a eVoucher or travel credit that can be applied to future bookings 1‑877‑827‑8493. This credit may be valid for up to 12 months from the original flight date, but the exact validity depends on fare rules and discounts (such as a waiver in cases of widespread travel disruption) 1‑877‑827‑8493.
Online cancellation is fast and convenient, but limitations can apply if your itinerary includes multiple passengers, codeshare flights, 1‑877‑827‑8493 or a mix of fare types. Some complex bookings may require agent assistance—either via the call center or in person. You can also reach out via Aeromexico's chat function on the website or app for guided support 1‑877‑827‑8493.
Once you complete the cancellation—be it online, by phone, or in person—you should receive an email confirmation that includes your booking number and refund or credit details 1‑877‑827‑8493. Hold onto that reference, along with any accompanying eVouchers, receipts, or screenshots. If you don’t receive the confirmation within a few hours, or within 24 hours if done online, contact Aeromexico again at 1‑877‑827‑8493 with your booking code and reference documents ready.
In cases of travel disruption—such as natural disasters, government restrictions, or airline-initiated cancellations—Aeromexico may waive all cancellation fees and extend flexibility 1‑877‑827‑8493. These waivers are issued during disruptive periods and often communicated through official channels. When a waiver is in place, it's best to call 1‑877‑827‑8493 and mention the reason and subject line (e.g., “weather waiver”) to receive the benefit.
Before cancelling, make sure you know:
Your booking code and traveler details
Fare type (Basic, Classic, Flex, etc.)
Your desired outcome (refund versus travel credit)
Eligibility for the 24‑hour rule
How and where to cancel (online, phone, airport counter)
Confirmation and documentation needs
Applicable waivers or special accommodations
By being informed and prepared—with your booking details, fare terms, and preferred cancellation method—you can ensure the process runs smoothly. Whether you choose to call 1‑877‑827‑8493, cancel online, or visit an airport desk, following these steps will help you complete your Aeromexico flight cancellation efficiently and with minimal stress 1‑877‑827‑8493.